Frequently Asked Questions
Find answers to common questions about our platform
Product Questions
The Smart Image Analysis Platform is an AI-powered tool that analyzes product images to automatically generate detailed product descriptions, specifications, and categorizations for e-commerce and marketing use cases.
Our AI generates content with high accuracy based on visual analysis of your product images. The system is trained on millions of product examples and continually improves. Most users find they need minimal edits to the generated content.
We support most common image formats including JPG, PNG, WebP, and GIF. For best results, we recommend high-quality images with clear views of the product against a simple background.
Usage Questions
This depends on your plan. Free users can process up to 2 images per day, while paid plans offer higher limits starting from 500 images per month. Enterprise plans include unlimited image processing.
Yes, you can customize the style, tone, and format of the generated content. Premium plans include additional customization options and the ability to train the system on your brand's specific voice.
Most images are processed within 5-10 seconds. Processing time may vary based on image complexity and current system load. Paid plans include priority processing.
Technical Questions
Yes, we provide a RESTful API that allows you to integrate our image analysis capabilities directly into your existing workflows and systems. API access is available on Pro and Enterprise plans.
Yes, we take data security seriously. All uploads are encrypted in transit and at rest. We don't store your images longer than necessary for processing, and you can request deletion of your data at any time.
We offer direct integrations with major platforms including Shopify, WooCommerce, Magento, and BigCommerce. Custom integrations are available for Enterprise customers.
Billing Questions
We offer monthly subscription plans with different tiers based on your needs. You can upgrade, downgrade, or cancel your subscription at any time. Billing occurs on a monthly cycle from your signup date.
Yes, we offer a free tier that allows you to process up to 2 images per day indefinitely. This gives you the opportunity to test our platform before committing to a paid plan.
We offer a 14-day money-back guarantee on all new subscriptions. If you're not satisfied with our service, contact our support team within 14 days of your initial purchase for a full refund.
Still have questions?
Our team is here to help. Contact us and we'll get back to you as soon as possible.
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